Vespera Maia Mini Dress

Australian Residents

• FREE Express Shipping via Australia Post on orders over $100.

• $4.95 flat rate for orders under $100.

• Same-day dispatch before 1pm AEST.

• Delivery in 1-4 business days.

• Tracking info emailed upon dispatch.

New Zealand Residents

• FREE Express Shipping via Australia Post on orders over $100.

• $4.95 shipping for orders under $100.

• Delivery in 2-5 business days.

USA, Canada & UK

• FREE Express Shipping on orders over $100.

• $4.95 shipping for orders under $100.

• Delivery in 3-6 business days.

• Tracked shipping with full notifications.

Rest of World

• FREE Tracked Shipping on orders over $100.

• $4.95 for orders under $100.

• Delivery in 5-10 business days depending on location.

• Full tracking via email.

All orders ship same day if placed before 1pm AEST.

We want you to feel confident shopping with Vespera. We offer a 30-day return policy, which means you have 30 days after receiving your order to request an eligible return.

Eligibility

To be eligible for a change-of-mind return, your item must be:

• Unworn, unwashed and unused

• In its original condition

• Returned with all original tags attached

• Accompanied by your order number or proof of purchase

• Returned with the hygiene liner intact and unremoved where applicable

Items showing signs of wear, washing, damage, perfume, fragrance, cosmetics, makeup or other use may not be eligible for a change-of-mind return.

Swimwear

Swimwear may be returned where it otherwise meets our return conditions.

For hygiene reasons, the original hygiene liner must remain attached, intact and unremoved. Swimwear with the hygiene liner removed, altered or no longer intact cannot be accepted for a change-of-mind return.

Free Australian Returns

Eligible Australian orders can be returned free of charge within 30 days of delivery.

Free return shipping applies to eligible Australian orders only. International returns are not covered by our free Australian return shipping offer.

To request a return, please contact us through our Contact Us page and provide your order number and details of the item you wish to return.

All returns must be approved before being sent back. Once approved, we will provide the appropriate Australia Post return instructions, QR code or return label, together with instructions on how and where to send your package.

The return address will be provided as part of the approved returns process and is not publicly displayed.

Free returns refers to the cost of returning an eligible item to us using the return method we provide. Original delivery charges are not refundable for change-of-mind returns, except where required by law.

How to Start a Return

1. Submit a return request through our Contact Us page.

2. Provide your order number, contact details and details of the item you wish to return.

3. We will review your request and confirm whether the return is eligible.

4. If approved, we will provide Australia Post return instructions, a QR code or return label.

5. Send the item back to us using the return method provided.

6. Once your return has been received and inspected, we will process the approved refund, exchange or store credit.

Please do not send items back without first requesting and receiving return approval.

Exchanges

We offer exchanges on eligible items.

If you need a different size or would prefer another style, please request an exchange through our returns process. Where the requested replacement item is available, we will assist with arranging your exchange.

Exchange requests must meet the same eligibility requirements as returns, including the 30-day return window and all applicable condition and hygiene requirements.

If your requested replacement item is unavailable, we can discuss the available refund or store credit options with you.

Sale Items & Final Sale

Normal sale items are eligible for our 30-day return policy, provided they meet all other return conditions.

Products specifically marked Final Sale are not eligible for change-of-mind returns.

Please check the individual product description before purchasing to determine whether an item has been marked Final Sale.

Final Sale restrictions do not affect any rights or remedies you may have under the Australian Consumer Law in relation to faulty or otherwise non-compliant goods.

Refunds

Eligible full-price and normal sale purchases may be returned for a refund, exchange or store credit, provided all applicable return conditions are met.

Refunds are not processed when a return is initially requested.

Once your returned item has been received and inspected, we will confirm whether it meets our return conditions. If approved, your refund will be processed to your original payment method.

Please allow up to 5 business days for us to process an approved refund after inspection. Your bank, credit card provider or other payment provider may require additional time for the refund to appear in your account.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is faulty, damaged or incorrect.

If there is a problem with your order, please contact us through our Contact Us page with your order details and information about the issue so we can assess it and provide an appropriate resolution.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Important Return Conditions

Items that do not meet our return conditions may not be eligible for a change-of-mind return.

We may decline a change-of-mind return where an item shows signs of:

• Wear or use

• Washing

• Damage after delivery

• Perfume or fragrance

• Cosmetics or makeup

• Missing or removed original tags

• Other signs that the item is no longer in its original condition

For swimwear, the hygiene liner must remain attached, intact and unremoved.

These change-of-mind conditions do not limit your rights under the Australian Consumer Law where an item is faulty or otherwise fails to meet applicable consumer guarantees.

Contact Us

If you have any questions about our Returns & Exchanges Policy, would like to request a return or need assistance with an order, please contact us through our Contact Us page.